Check if there's a network outage in your area: You can check if there's a known network outage in your area by visiting our website or calling us at 0800 828 880.
Restart your router: Sometimes, a simple router restart can fix the issue. Unplug the power cable from your router for 30 seconds and then plug it back in. Wait a few minutes for the router to fully restart and then check if your broadband is working again.
Contact our technical support team: If the issue persists, please get in touch with our technical support team. You can reach us via phone, email or live chat during our opening hours (see above). Our team will be happy to assist you and help resolve the issue.
We understand how frustrating it can be when your broadband isn't working, so we'll do our best to get you back up and running as soon as possible.